At B&Y Renovation and Plumbing (“we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://byrenovation.co.uk or contact us by phone, email, or in person.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

Contact details: Name, phone number, email address, and physical address.

Booking information: Details about the work you request, including dates, services, and property details.

Payment information: Bank transfer details or limited card data when applicable.

Website usage data: IP address, browser type, pages visited, and time spent on our site (via cookies or analytics tools).

2. How We Use Your Information

We use your personal information to:

Provide quotes and deliver our services.

Respond to your inquiries or feedback.

Manage bookings and payments.

Improve our website and services.

Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your data to third parties.

We may share your information:

With trusted contractors or team members who help deliver our services.

When required by law (e.g., for tax or regulatory compliance).

With service providers who support our website and communication tools (e.g., hosting, analytics).

4. Data Security

We take reasonable technical and organizational measures to protect your personal information from loss, misuse, or unauthorized access. However, no method of transmission over the internet is 100% secure.

5. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate data.

Request deletion of your data, subject to legal obligations.

Object to processing or request restriction.

Withdraw consent at any time (if we rely on consent).

To exercise your rights, contact us at:
Email: contact@byrenovation.co.uk
Phone: 029 2002 7867

6. Cookies

Our website may use cookies or similar technologies to improve user experience and gather basic analytics data. You can control cookie settings in your browser.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

B&Y Renovation and Plumbing
Email: contact@byrenovation.co.uk
Phone: 029 2002 7867
Website: https://byrenovation.co.uk